{"id":42,"date":"2024-04-17T07:18:50","date_gmt":"2024-04-17T07:18:50","guid":{"rendered":"https:\/\/anvogue.presslayouts.com\/dummy\/?page_id=42"},"modified":"2026-04-14T21:33:30","modified_gmt":"2026-04-14T13:33:30","slug":"faqs","status":"publish","type":"page","link":"https:\/\/lumissyskincare.com\/zh\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"42\" class=\"elementor elementor-42\">\n\t\t\t\t<div class=\"elementor-element elementor-element-583221a e-flex e-con-boxed e-con e-parent\" data-id=\"583221a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ad67d6 elementor-widget elementor-widget-pls-heading\" data-id=\"6ad67d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pls-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"pls-header-54497\" class=\"pls-element pls-heading pls-text-center separator-none\">\t\n\t\t\t\n\t\t\t<div class=\"heading-wrap\">\n\t\t\t<span class=\"separator-left\"><\/span>\n\t\t\t<h2 class=\"heading-title\">How to Place Order?<\/h2>\t\t\t<span class=\"separator-right\"><\/span>\n\t\t\t\t\t<\/div>\n\t\t\n    \t\t<div class=\"heading-tagline\"> You can place an order directly on our website. Select your product, add it to cart, enter your shipping information, choose a payment method, and complete the checkout. You will receive an order confirmation email immediately. <\/div>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42a3076 elementor-widget elementor-widget-pls-accordion\" data-id=\"42a3076\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pls-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div id=\"pls-accordion-61957\" class=\"pls-element pls-accordion panel-group align-left icon-position-right\">\t\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link open\" href=\"#elementor-tab-title-6981\" data-style=\"default\">\n\t\t\t\t\tWhere is my order?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-6981\" class=\"collapse accordion-tab-content show\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p class=\"ds-markdown-paragraph\">All orders are shipped from China. After dispatch, you will receive a tracking number. It may take 24\u201348 hours for tracking information to update. Shipping times vary by destination:<\/p><ul><li><p class=\"ds-markdown-paragraph\">7\u201312 business days for standard shipping<\/p><\/li><li><p class=\"ds-markdown-paragraph\">5\u20138 business days for express shipping<\/p><\/li><\/ul><p class=\"ds-markdown-paragraph\">If your tracking shows no update for over 7 days, please contact our support team with your order number.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link\" href=\"#elementor-tab-title-6983\" data-style=\"default\">\n\t\t\t\t\tHow can I exchange or return an item purchased online?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-6983\" class=\"collapse accordion-tab-content\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p>We accept returns within 30 days of delivery. Items must be unused and in original packaging. Customers are responsible for return shipping costs unless the item is defective or incorrect. Refunds will be issued within 3\u20135 business days after we receive and inspect the returned item. Please note that international return shipping may take longer.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link\" href=\"#elementor-tab-title-6985\" data-style=\"default\">\n\t\t\t\t\tCan I cancel or change my order?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-6985\" class=\"collapse accordion-tab-content\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p>You can cancel or change your order within 12 hours after placing it. After that, the order may have already been packed or shipped. To request a cancellation or change, please email us immediately with your order number. Once shipped, you will need to wait for delivery and then start a return.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link\" href=\"#elementor-tab-title-6987\" data-style=\"default\">\n\t\t\t\t\tWhat are the delivery types?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-6987\" class=\"collapse accordion-tab-content\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p class=\"ds-markdown-paragraph\">We offer two delivery types from China:<\/p><ul><li><p class=\"ds-markdown-paragraph\"><strong>Standard Shipping<\/strong>\u00a0(7\u201312 business days, tracking included)<\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong>Express Shipping<\/strong>\u00a0(5\u20138 business days, faster processing and priority handling)<\/p><\/li><\/ul><p class=\"ds-markdown-paragraph\">Shipping costs are calculated at checkout based on destination country and order weight. Large orders may qualify for free shipping.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link\" href=\"#elementor-tab-title-6989\" data-style=\"default\">\n\t\t\t\t\tHow can I pay for my purchases?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-6989\" class=\"collapse accordion-tab-content\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p class=\"ds-markdown-paragraph\">We support multiple secure payment methods for international customers:<\/p><ul><li><p class=\"ds-markdown-paragraph\">Credit \/ Debit Cards (Visa, Mastercard, Amex, Discover)<\/p><\/li><li><p class=\"ds-markdown-paragraph\">PayPal<\/p><\/li><li><p class=\"ds-markdown-paragraph\">Shop Pay<\/p><\/li><li><p class=\"ds-markdown-paragraph\">Apple Pay &amp; Google Pay<\/p><\/li><li><p class=\"ds-markdown-paragraph\">Klarna (Buy Now Pay Later, where available)<\/p><\/li><\/ul><p class=\"ds-markdown-paragraph\">All payments are processed securely. We do not store your full card information.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c9134a e-flex e-con-boxed e-con e-parent\" data-id=\"7c9134a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5baa5db elementor-widget elementor-widget-pls-heading\" data-id=\"5baa5db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pls-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"pls-header-87691\" class=\"pls-element pls-heading pls-text-center separator-none\">\t\n\t\t\t\n\t\t\t<div class=\"heading-wrap\">\n\t\t\t<span class=\"separator-left\"><\/span>\n\t\t\t<h2 class=\"heading-title\">Payments Methods<\/h2>\t\t\t<span class=\"separator-right\"><\/span>\n\t\t\t\t\t<\/div>\n\t\t\n    \t\t<div class=\"heading-tagline\"> We accept major credit cards, PayPal, Shop Pay, and digital wallets. All transactions are secure. If you have any issues during checkout, please contact us.\n\n <\/div>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50a44e6 elementor-widget elementor-widget-pls-accordion\" data-id=\"50a44e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pls-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div id=\"pls-accordion-89422\" class=\"pls-element pls-accordion panel-group align-left icon-position-right\">\t\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link open\" href=\"#elementor-tab-title-8451\" data-style=\"default\">\n\t\t\t\t\tHow can I pay for my purchases?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-8451\" class=\"collapse accordion-tab-content show\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p>The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link\" href=\"#elementor-tab-title-8453\" data-style=\"default\">\n\t\t\t\t\tHow can I exchange or return an item purchased online?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-8453\" class=\"collapse accordion-tab-content\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p>The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link\" href=\"#elementor-tab-title-8455\" data-style=\"default\">\n\t\t\t\t\tWhere is my order?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-8455\" class=\"collapse accordion-tab-content\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p>The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.\u00a0<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link\" href=\"#elementor-tab-title-8457\" data-style=\"default\">\n\t\t\t\t\tCan I cancel or change my order?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-8457\" class=\"collapse accordion-tab-content\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p>The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link\" href=\"#elementor-tab-title-8459\" data-style=\"default\">\n\t\t\t\t\tWhat are the delivery types?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-8459\" class=\"collapse accordion-tab-content\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p>The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c1d1ed e-flex e-con-boxed e-con e-parent\" data-id=\"7c1d1ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99dd3cd elementor-widget elementor-widget-pls-heading\" data-id=\"99dd3cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pls-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"pls-header-17709\" class=\"pls-element pls-heading pls-text-center separator-none\">\t\n\t\t\t\n\t\t\t<div class=\"heading-wrap\">\n\t\t\t<span class=\"separator-left\"><\/span>\n\t\t\t<h2 class=\"heading-title\">Exchanges & Returns<\/h2>\t\t\t<span class=\"separator-right\"><\/span>\n\t\t\t\t\t<\/div>\n\t\t\n    \t\t<div class=\"heading-tagline\"> Please follow our  questions here. dolor sit amet, consectetur adipisicing elit, adipisicing tempor incididunt ut labore et dolore magna.  <\/div>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5f8ee9 elementor-widget elementor-widget-pls-accordion\" data-id=\"c5f8ee9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pls-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div id=\"pls-accordion-11162\" class=\"pls-element pls-accordion panel-group align-left icon-position-right\">\t\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link open\" href=\"#elementor-tab-title-2071\" data-style=\"default\">\n\t\t\t\t\tCan I cancel or change my order?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-2071\" class=\"collapse accordion-tab-content show\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p>The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link\" href=\"#elementor-tab-title-2073\" data-style=\"default\">\n\t\t\t\t\tWhat are the delivery types?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-2073\" class=\"collapse accordion-tab-content\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p>The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link\" href=\"#elementor-tab-title-2075\" data-style=\"default\">\n\t\t\t\t\tWhere is my order?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-2075\" class=\"collapse accordion-tab-content\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p>The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.\u00a0<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link\" href=\"#elementor-tab-title-2077\" data-style=\"default\">\n\t\t\t\t\tHow can I exchange or return an item purchased online?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-2077\" class=\"collapse accordion-tab-content\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p>The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link\" href=\"#elementor-tab-title-2079\" data-style=\"default\">\n\t\t\t\t\tHow can I pay for my purchases?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-2079\" class=\"collapse accordion-tab-content\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p>The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>How to Place Order? You can place an order directly on our website. Select your product, add it to cart, enter your shipping information, choose a payment method, and complete<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-42","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lumissyskincare.com\/zh\/wp-json\/wp\/v2\/pages\/42","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lumissyskincare.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lumissyskincare.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lumissyskincare.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lumissyskincare.com\/zh\/wp-json\/wp\/v2\/comments?post=42"}],"version-history":[{"count":13,"href":"https:\/\/lumissyskincare.com\/zh\/wp-json\/wp\/v2\/pages\/42\/revisions"}],"predecessor-version":[{"id":2512,"href":"https:\/\/lumissyskincare.com\/zh\/wp-json\/wp\/v2\/pages\/42\/revisions\/2512"}],"wp:attachment":[{"href":"https:\/\/lumissyskincare.com\/zh\/wp-json\/wp\/v2\/media?parent=42"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}